30-day happy-cat guarantee. If your cat isn't into Kittro, email us within 30 days of delivery and we'll refund your order in full. No need to send it back.
Damaged or not working? If your Kittro arrives damaged or stops working within 60 days of delivery, email us a photo or short video and we'll send a free replacement or refund you, whichever you prefer.
How to claim: email support@kittro.us with your order number. Refunds go back to your original payment method within 5 business days of approval.